Privacy Policy

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PRIVACY POLICY

Last Updated: July 1, 2019

At setbots.com we consider the privacy of our visitors, and the security of their personal information, to be extremely important. This Privacy Policy document describes, in detail, the types of personal information we collect and record at setbots.com, and how we use this information.

In general, you can visit Setbots.com without telling us who you are or revealing any personal information about yourself. We track the Internet address of the domains from which people visit us and analyze this data for trends and statistics, but the individual user remains anonymous.

Please note that our Privacy Policy forms part of our Terms and conditions available at
https://setbots.com/terms-and-conditions

We may collect your personal data when you:

  1. create an account with us or
  2. otherwise provide us with your personal data or
  3. use of any related services connected to Setbots.com or
  4. participate in contests and surveys, apply for a job, or otherwise participate in activities we promote that might require information about you; or
  5. complete contact forms or request newsletters or other information from us (ex: email)

When you access Setbots.com, we will automatically collect your computer data, which may include

  1. browser type
  2. IP address
  3. language
  4. operating system
  5. cookies and the ID and location of your device
  6. the state or country from which you accessed Setbots.com
  7. the pages/videos you view
  8. length of time spent on pages/videos
  9. the services you use and the manner in which you use such services (e.g., the content you access, view, click on, search for, transact etc.)
  10. the date and time of your visit
  11. metadata, logs files, error logs
  12. other geographic and demographic information; and
  13. other hardware and software information.
  14. which pop up or push messages you might have seen and responded to

When you register for an account or you have tried for Trial Version to our service or otherwise provide us with your personal data, we may also use the personal data to send to you marketing and/or promotional materials about us and our services from time to time. You can unsubscribe from receiving the marketing information at any time by using the unsubscribe function within the electronic marketing material.

Setbots subscription.

When you sign up for Setbots Software as a Service Paid Subscription, we collect information to process your payment and create your customer account. This information includes name, email address, physical address, telephone number, and company name where applicable. We retain the last four digits of your credit card to allow you to identify the card used for future purchases. We use a third-party service provider to process your credit card transactions. These third parties are governed by their own agreements.

User generated content.

We may collect your information at different activities

  1. Our Service often give you the option to provide feedback, suggestions, compliments or problem encountered.
  2. We have created a facebook community groups, if any of our customer comments, give suggestions, or give feedback their profile detail will be displayed as of the facebook terms and conditions.
  3. We cannot prevent such information from being used in a manner that may violate this Privacy Policy, the law of your personal privacy.

Data collected for and by our Users.

As you use our Services, you may import into our system personal information you have collected from your Subscribers or other individuals. We have no direct relationship with your Subscribers or any person other than you, and for that reason, you are responsible for making sure you have the appropriate permission for us to collect and process information about those individuals. As part of our Services, we may use and incorporate into features information you have provided, we have collected from you, or we have collected about Subscribers.

If you are a Subscriber and no longer want to be contacted by one of our users, please unsubscribe directly from that user’s bot or contact the user directly to update or delete your data.

Sensitive personal information

Subject to the following paragraph, we ask that you not send or disclose to us any sensitive personal information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or union membership) on or through the Service or otherwise.

If you send or disclose any sensitive personal information to us (such as when you submit user generated content to the Site), you must consent to our processing and use of such sensitive personal information in accordance with this Privacy Policy. If you do not consent to our processing and use of such sensitive personal information, you must not provide it. You may use your data protection rights to object to or restrict processing of this sensitive personal information, or to delete such information, as detailed below under the heading “Your Data Protection Rights & Choices.”

PURPOSE OF DATA COLLECTION

For service operations

  1. to operate, maintain, administer and improve the Service;
  2. to manage and communicate with you regarding your Service account, if you have one, including by sending you Service announcements, technical notices, updates, security alerts, and support and administrative messages;
  3. to process payments you make through the Service;
  4. to better understand your needs and interests, and personalize your experience with the Service;
  5. to send you information about product by email
  6. to respond to your Service-related requests, questions and feedback.

To comply with law.

We use your personal information as we believe necessary or appropriate to comply with applicable laws, lawful requests and legal process, such as to respond to subpoenas or requests from government authorities.

With your consent.

We may use or share your personal information with your consent, such as when you consent to let us post your testimonials or endorsements on our Site, you instruct us to take a specific action with respect to your personal information or you opt into third party marketing communications.

To create anonymous data for analytics.

We may create anonymous data from your personal information and other individuals whose personal information we collect. We make personal information into anonymous data by excluding information that makes the data personally identifiable to you, and use that anonymous data for our lawful business purposes.

For compliance, fraud prevention and safety.

We use your personal information as we believe necessary or appropriate to

  1. enforce the terms and conditions that govern the Service;
  2. protect our rights, privacy, safety or property, and/or that of you or others; and
  3. protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity.

To provide, support, and improve the Services we offer.

This includes our use of the data that our Members provide us in order to enable our Members to use the Services to communicate with their Subscribers. This also includes, for example, aggregating information from your use of the Services or visit to our Websites and sharing this information with third parties to improve our Services. This might also include sharing your information or the information you provide us about your Subscribers with third parties in order to provide and support our Services or to make certain features of the Services available to you. When we do have to share Personal Information with third parties, we take steps to protect your information by requiring these third parties to enter into a contract with us that requires them to use the personal information we transfer to them in a manner that is consistent with this Privacy Policy.

HOW WE SHARE YOUR PERSONAL INFORMATION

We do not share or sell the personal information that you provide us with other organizations without your express consent, except as described in this Privacy Policy. We disclose personal information to third parties under the following circumstances:

  • Service Providers. We may employ third party companies and individuals to administer and provide the Service on our behalf (such as bill and credit card payment processing, customer support, hosting, email delivery and database management services). These third parties are permitted to use your personal information only to perform these tasks in a manner consistent with this Privacy Policy and are obligated not to disclose or use it for any other purpose.
  • Professional Advisors. We may disclose your personal information to professional advisors, such as lawyers, bankers, auditors and insurers, where necessary in the course of the professional services that they render to us.
  • Business Transfers. As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, personal information may be part of the transferred assets. You acknowledge and agree that any successor to or acquirer of Setbots.com (or its assets) will continue to have the right to use your personal information and other information in accordance with the terms of this Privacy Policy. Further, Setbots may also disclose aggregated personal information in order to describe our Services to prospective acquirers or business partners.
  • Compliance with Laws and Law Enforcement;Protection and Safety. Setbots may disclose information about you to government or law enforcement officials or private parties as required by law, and disclose and use such information as we believe necessary or appropriate to
    1. comply with applicable laws and lawful requests and legal process, such as to respond to subpoenas or requests from government authorities;
    2. enforce the terms and conditions that govern the Service;
    3. protect our rights, privacy, safety or property, and/or that of you or others; and
    4. protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity.

YOUR DATA PROTECTION RIGHTS & CHOICES

You have the following rights:

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  • If you wish to access your personal information that Setbots collects, you can do so at any time by contacting us using the contact details provided under “How to Contact Us” heading below.
  • Setbots account holders may review, update, correct or delete the personal information in their registration profile by logging into their account. Setbots account holders may also contact us to accomplish the foregoing or if you have additional requests or questions.
  • If you are a resident of the European Economic Area (“EEA”), you can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information where it is technically possible. Again, you can exercise these rights by contacting us using the contact details below.
  • Similarly, if you are a resident of the EEA, if we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
  • You have the right to complain to a data protection authority about our collection and use of your personal information. Contact details for data protection authorities in the Nepal, India, EEA, Switzerland and certain non-European countries (including the U.S. and Canada) are available)

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

Access to Data Controlled by our Clients.Setbots has no direct relationship with the individuals whose personal information is contained within the Custom User Fields processed by our Service. An individual who seeks access, or who seeks to correct, amend, or delete personal information provided by our users should direct their request to the Bot Owner directly.

RETENTION OF INFORMATION

We will retain personal information we process on behalf of our Users for as long as needed to provide our Services or for an indefinite time to comply with our legal obligations, resolve disputes, prevent abuse, and enforce our agreements. If required by law, we will delete personal information by erasing it from our database.

DATA TRANSFERS

Your personal information may be stored and processed in any country where we have facilities or in which we engage service providers. By accepting the terms of this Privacy Policy, you acknowledge, agree and consent to (1) the transfer to and processing of personal information on servers located outside of the country where you reside and (2) our collection and use of your personal information as described herein and in accordance with the data protection laws of the United States, which may be different and may be less protective than those in your country. If you are a resident of the EEA or Switzerland, please note that we use standard contractual clauses approved by the European Commission to transfer your personal information from the EEA or Switzerland to the United States and other countries.

COOKIES AND WEB BEACONS

Setbots.com and our partners may use various technologies to collect and store information when you use our Services, and this may include using cookies and similar tracking technologies on our Website, such as pixels and web beacons, to analyze trends, administer the website, track users’ movements around the website, serve targeted advertisements, and gather demographic information about our user base as a whole. Users can control the use of cookies at the individual browser level.

CHILDREN’S INFORMATION

We believe it is important to provide added protection for children online. We encourage parents and guardians to spend time online with their children to observe, participate in and/or monitor and guide their online activity. Setbots.com is not intended for use by anyone under the age of 16, nor does SetBots.com knowingly collect or solicit personal information from anyone under the age of 16. If you are under 16, you may not attempt to register for the service or send any information about yourself to us, including your name, address, telephone number, or email address. In the event that we confirm that we have collected personal information from someone under the age of 16 without verification of parental consent, we will delete that information promptly. If you are a parent or legal guardian of a child under 16 and believe that we might have any information from or about such child, please contact us.

SECURITY

Notice of Breach of Security

If a security breach causes an unauthorized intrusion into our system that materially affects you or your Subscribers, then SetBots.com will notify you as soon as possible and later report the action we took in response.

Safeguarding Your Information

We take reasonable and appropriate measures to protect Personal Information from loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into account the risks involved in the processing and the nature of the Personal Information. Our credit card processing vendor uses security measures to protect your information both during the transaction and after it is complete. If you have any questions about the security of your Personal Information, you may contact us by email at support@setbots.com with the subject line “questions about privacy policy”.

ONLINE PRIVACY POLICY ONLY

This Privacy Policy applies only to our online activities, and is valid for visitors to our website[a] and regarding information shared and/or collected there. This Privacy Policy does not apply to any information collected offline or via channels other than this website

CONSENT

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

LEGAL BASIS FOR PROCESSING YOUR PERSONAL INFORMATION (EEA VISITORS/CUSTOMERS ONLY)

If you are a user located in the EEA, our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. We will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate business interests. In some cases, we may also have a legal obligation to collect personal information from you.

If we ask you to provide personal information to comply with a legal requirement or to enter into a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information). Similarly, if we collect and use your personal information in reliance on our legitimate business interests, we will make clear to you at the relevant time what those legitimate business interests are.

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided under the “How To Contact Us” heading below.

If our privacy policy changes in the future, it will be posted here and a new effective date will be shown. You should access our privacy policy regularly to ensure you understand our current policies. Please reference the privacy policy in your subject line. Setbots will attempt to respond to all reasonable concerns or inquiries within 30 business days of receipt.

If you have an enquiry or a complaint about the way we handle your personal information, or to seek to exercise your privacy rights in relation to the personal information we hold about you, you may contact our customer grievance officer as follows:
By Email: support@setbots.com
By Mail: Customer Officer
R.R. Building, Narayanchaur, Naxal, Kathmandu, Nepal

We will respond to all requests, inquiries or concerns within a reasonable period. If you are in the European Union, you can choose to instead lodge a complaint with your local Data Protection Authority (DPA).